Accessibility
ChangeMoment Mental Health Centre is committed to care and to a website that everyone can use. We work toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the goals of the Accessible British Columbia Act.
Last updated: 1 September 2026
What we have built in
Semantic structure and landmarks for screen readers, meaningful alternative text on images, full keyboard navigation with visible focus, colour combinations that meet AA contrast, text that reflows on small screens and at 200% zoom, and proper right-to-left support for Persian.
Language access
The site and our counselling services are offered in English, French and Persian, so you can read about care — and receive it — in the language you are most comfortable in.
Accessing our office
Our Coquitlam office is at #211 – 3030 Lincoln Avenue. If you have questions about physical access, parking or getting to us, contact us before your appointment and we will tell you exactly what to expect.
Requesting an accommodation
Tell us what would make care work better for you — online rather than in-person sessions, longer appointments, written summaries, a support person present, or materials in another format. We will do what we reasonably can to accommodate you.
Known limitations
Some older blog content and third-party embeds, such as the online booking system and professional directory badges, are not fully under our control. We are working with those providers and will offer an accessible alternative on request.
Give us feedback
If any part of this site or our service is difficult to use, email info@changemoment.ca or call +1 (604) 366-6690. We aim to reply within five business days and treat accessibility feedback as a priority.