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Support for different moments of life

You do not need to know exactly what is wrong before reaching out. These pages offer a sense of the ways we support people; a free consultation is a calm place to begin.

Appointments are booked securely and confidentially.

Insurance & Coverage

Direct Billing

Less paperwork between you and care

For eligible plans, we can submit claims directly to many major insurance providers. Coverage and direct billing eligibility vary by plan. Please confirm your benefits with your insurer.

  • Claims submitted directly to participating insurers
  • Pay only the portion not covered by your plan
  • No need to pay the full session fee upfront
  • Less insurance paperwork for you to manage
  • Billing details reviewed before your appointment
  • Detailed receipts provided when direct billing is unavailable
Manulife — insurance provider we can direct bill
Sun Life — insurance provider we can direct bill
Desjardins — insurance provider we can direct bill
Pacific Blue Cross — insurance provider we can direct bill
Canada Life — insurance provider we can direct bill
GreenShield — insurance provider we can direct bill

Publicly funded programs

Additional routes to counselling support

Eligible clients may be able to access counselling through these public programs. Approval, benefits, and any client contribution depend on the program and your individual eligibility.

ICBC

Counselling support for eligible people recovering after a motor-vehicle crash in British Columbia.

Learn more

CVAP

Counselling benefits may be available to eligible victims of violent crime, immediate family members, and witnesses.

Learn more

IFHP

Temporary, limited health coverage for eligible refugees, refugee claimants, protected persons, and certain other groups. Eligible supplemental counselling has a 30% client co-payment from May 1, 2026.

Learn more

You don’t have to figure this out alone.

When you are ready, ChangeMoment is here to support your next step.

Schedule a free consultation to share your story and explore how we can help you.

Book a Free Consultation